Introduction to Order
Everything about orders
Shipturtle offers a robust order management system tailored for multi-vendor marketplaces. It syncs orders received from the storefront and splits them by vendor. In the merchant dashboard, orders are displayed by vendor, while each vendor sees their orders in their dashboard.
For product marketplaces
Shipturtle integrates with over 200 shippers, allowing marketplace merchants to use their preferred shipping partners. If integrated, Shipturtle provides end-to-end tracking for all orders and updates the live tracking status to keep merchants, vendors, and buyers informed.
For appointment booking and rental marketplaces
Shipturtle has an optional appointment and rental booking add-on that allows marketplaces to list services and rental products that can be booked by customers for a specific timeframe.
Refer to:
Order splitting as per vendor
When an order is placed on the marketplace website, Shipturtle splits the order and attributes it to the vendors included in the order.
Refer to: Order splitting as per vendor
Navigating the orders page
Understand the different elements on the order page.
Refer to: Navigating the orders page
Fulfill orders with physical products
Process orders with physical products individually. Generate shipping labels and invoices.
Refer to: Fulfill orders with physical products
Excel export for orders
Export orders in Excel files.
Refer to: Excel export for orders
Fulfill orders with digital products
If you have a digital products marketplace, worry not. Shipturtle allows you to fulfill digital orders with just a click of a button.
Refer to: Fulfill orders with digital products
Manage returns for physical products
The customer return add-on enables customers to request order returns directly from your website and allows you to process these return requests.
Refer to: Manage returns for physical products
Manage orders in bulk
Process large amounts of orders by bulk assigning shippers, and warehouses, generating labels and invoices.
Refer to: Manage orders in bulk
Edit and Cancel orders
Learn how canceling and editing orders on Shopify reflect on Shipturtle.
Refer to: Edit and Cancel orders
Review order settings
Manage how vendors view and process their respective orders.
Refer to: Review order settings
