In e-commerce, Returns to Origin (RTOs) are a frequent occurrence and can pose substantial challenges and financial setbacks for merchants. To tackle this issue effectively, Shipturtle provides the Non-Delivery Report (NDR) feature, which has the potential to decrease RTOs by up to 80%. NDR acts as a valuable tool for e-commerce businesses, aiding them in mitigating losses and improving their shipping and delivery operations. This article offers insights into how Shipturtle's NDR feature manages exceptions and enables proactive communication with customers.

Purchase NDR add-on

Merchants can purchase the NDR feature as an addon by navigating to Settings> Subscription & Billing.

Configuring NDR

Enable NDR Email Notifications:

1. Go to "Settings" in the Shipturtle application.

2. Under "Shipping Partners," select the specific shipping partner for which you want to configure NDR.

3. Turn on the "Send NDR email to Shipper" toggle. This will reveal an input field where you can specify one or multiple email addresses.

4. Add the email addresses of the Single Points of Contact (SPOCs) for your shipper. These individuals will be notified via email whenever an NDR event occurs.

Selecting SPOC Email Sending Methods:

1. In the "Settings" section, under "Shipping Partners," you will find "NDR Settings."

2. Shipturtle offers three email sending methods:

• Each email separate: Sends individual NDR notifications to each specified email address.

• Each consolidated email End of Day (EOD): Consolidates NDR notifications into a single email and sends it at the end of the day.

• Both separate and consolidate (Default): Sends NDR notifications individually to each email address and consolidates them into a single email at the end of the day if not selected.

Handle NDR Requests

Once the NDR feature is configured, users can effectively manage NDR requests for specific shipments that fall under exceptions. Here’s how to handle NDR requests:

1. Navigate to the “Orders” section in Shipturtle.

2. In the “Exceptions” table, Under the “Order Status” column, you will find an option labeled “Handle NDR.” Click on it to open a pop-up dialog.

3. Within the pop-up dialog, you can:

• Choose how you want to handle the NDR from the “Action” drop-down menu.

• Enter the necessary information required to raise the NDR effectively.

4. After completing the form, click the “Submit” button.

Shipturtle will automatically generate an NDR request and send it to the shipper associated with that order.

NDR via API and Email

In some cases, shippers have an NDR API that allows for direct communication of NDR information. In other cases where shippers do not have the API, Shipturtle relies on email notifications to send NDR information.

To check which shippers have the NDR API:

1. Navigate to “Settings” in the Shipturtle application.

2. Under “Shipping Partners,” when editing a shipping partner, you will find information about whether the shipper has an NDR API or not in the NDR section.

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