There are 3 ways:

Default- shipturtle domain, standard sender name(Less preferred)

Brand- less preferred

Smtp-most preferred

Shipturtle defaults to its Email service provider for sending emails from the app. However, it's advisable to set up your own Mail Service within Shipturtle to control blocked domains and achieve a better sender score.

Steps:

1. To begin, go to Settings -> Email configuration

Note: This functionality is only available in Shipturtle's higher plans. Refer to: Shipturtle Pricing Page.

2. Click on Custom email setup and choose your Driver.

Below are the steps for configuring SMTP or your own Gmail account:

Step 1: Enable 2-factor authentication for your Gmail account. Confirm this at https://myaccount.google.com/security.

Step 2: Generate an App Password by visiting https://myaccount.google.com/apppasswords. Select Mail from the dropdown menu, then Generate. Remember, once you close the page, the password will be inaccessible for security reasons. Ensure to copy it before closing.

Step 3: Configure SMTP in Shipturtle using the app password created above.

Driver: SMTP

Password: The generated app password

Outgoing server: smtp.gmail.com (if using Gmail)

Port: 465 or 587

Encryption type: SSL or TLS (If you use port 465 then use SSL and if you use port 587 then use TLS)

Enter the remaining details accordingly.

Note: You can only save these details after sending a test email. Until then, the save button will be inactive.

Note: While using your own mail address, Gmail has a daily sending limit for each user account. This limit is in place to prevent spamming. When you exceed this limit, Gmail will block further email sending attempts and return an error message.

Below are the steps for configuring SMTP or your own Microsoft account:

To enable access for SMTP in Microsoft environments like Microsoft 365 or Office 365, follow these steps:

1. Check Admin Center Settings (For Office 365 and Microsoft 365 Users)

If you're using Microsoft 365 and are an admin, you may need to enable SMTP access for individual mailboxes.

• Log into the Microsoft 365 Admin Center:
• Go to admin.microsoft.com and log in with your admin credentials.
• Navigate to the User Settings:
• Go to Users > Active users.
• Find the User’s Email Settings:
• Select the user for whom you want to enable SMTP access.
• In the user’s settings page, go to Mail > Manage email apps.
• Enable Authenticated SMTP:
• In the Manage email apps section, ensure Authenticated SMTP is checked. This setting allows the user to send email using SMTP.
• Save Changes.

2. Ensure Modern Authentication is Enabled

If you’re using an application that requires basic authentication, be aware that Microsoft is moving to deprecate basic auth in favor of Modern Authentication (OAuth 2.0). However, if you specifically need SMTP, you can enable it at the user level as shown above.

To enable Modern Authentication:

• Go to Settings > Org settings in the Microsoft 365 admin center.
• Select Modern Authentication under the Services tab.
• Enable Modern Authentication if it’s not already enabled.

3. Generate an App Password (For Two-Factor Authentication)

If the account uses Multi-Factor Authentication (MFA), standard passwords won’t work for SMTP access. Instead, create an App Password:

• Go to security settings for the account.
• Select Additional security options and find the App Passwords section.
• Generate a new app password.
• Use this app password in place of the regular account password for SMTP authentication.

4. Whitelist SMTP in Mail Flow Settings (If Restricted by Organization Policies)

If your organization restricts SMTP by default, you may need to configure Mail Flow settings:

• Go to the Exchange Admin Center at admin.exchange.microsoft.com.
• Select Mail Flow > Rules.
• Check for any rules that block SMTP connections and either modify them or add an exception for the specific user or application.
• After following these steps, SMTP should be accessible for the configured users or applications in your Microsoft environment.

Check Test email

Navigate to Settings -> Mail Logs to confirm the successful or failed delivery of the test email.

Send Branded Emails with Shipturtle

Initial Setup

• When your company first joins ShipTurtle, emails are sent from our default ShipTurtle address.
• To switch to your email address, add it to the designated field under “Email Verification”.

Sending Verification Email

• Once you enter your desired email address, click “Send Verification Email.”
• A verification email will be sent to your email address.

Verify your Email Address

• Check your email inbox for the verification email.
• Upon receiving the verification email, click on the link to verify your email. The link will redirect you to the ShipTurtle website.
• Once you are redirected to this page, click the Verify email button as shown below.

Resending Verification Email (optional)

• If you did not receive the verification email or need to resend it, click the “Resend Verification” link.
• This will send another verification email to the address provided.

After successful verification, the email address you confirmed will automatically become the sender’s email address for all outgoing emails.

If you wish to change the sender email address at any point, click on the option to modify your sender email address, located underneath the current sender address in your account settings.

Note: Authentication fail- This can happen for two reasons:

1. Incorrect credentials.
2. If you changed your Gmail password, you will need to update your app password using Gmail account.