Installation

Install on Shopify

Shipturtle Marketplace is a 1-click installation from the Shopify app store.

Selecting a plan

Shipturtle has different tier options to choose from depending on your marketplace requirements. Check our pricing here.

Different add-ons are available on top of the standard subscription.

All our plans come with a standard 14-day free trial period. Shopify will start charging your card once the trial period ends. Shopify handles all the billing as per their standard terms applicable to all Shopify apps.

Using Shipturtle on Dev stores

If you are a developer and looking to install Shipturtle on a dev store, please contact us. We do not support dev stores by default but can create a custom account for you.

Data access

When you install the app on Shopify, a screen will inform you of the data we will need to access to function properly. Your data is strictly used within the app itself for your usage and no other purpose.

Payment and Billing Cycle

We offer a 14-day free trial so you can explore all our features without any upfront commitment. Once the trial period ends, Shopify will automatically initiate the billing cycle. Please note that this process is entirely managed by Shopify, and we do not have any control over when or how the charges are applied. This is in full compliance with Shopify's policies for third-party apps.

The actual billing or payment date may vary from store to store and is determined by Shopify’s internal system—it can sometimes seem erratic, but rest assured it's standard across all apps on the platform.
‍
If you choose to activate or remove any add-ons during your subscription, Shopify will adjust the charges on a pro-rata basis. This means you'll only be billed for the number of days the add-on was active in your account.

If you decide to downgrade your plan, Shopify will automatically calculate and process any eligible refunds for the unused portion of your subscription. Unfortunately, we are not able to issue refunds ourselves, as all payments and refunds are handled directly by Shopify.

Lastly, please keep in mind that uninstalling the app will immediately cancel your subscription and stop any future billing.